Rethinking Returns

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HappyReturns-and-Klarna-1

Here’s a surprising fact for you: Customers who frequently return merchandise tend to be more loyal, spend more money, and shop more often. Which begs the question... are you doing enough to keep them happy? Together with Klarna, we surveyed real-life consumers for an exclusive report, Re-thinking Returns, to share an inside look at shoppers' preferences for payments and returns.